Statute

REGULATIONS OF THE ONLINE STORE zdrowiepostura.pl

1. GENERAL PROVISIONS

The zdrowiepostura.pl online store , operating at www.zdrowapostura.pl , is run by: LOCALGROWTH SP. Z OO with its registered office at ul. Szczęsna 26, 02-454 Warsaw, NIP: 5223223277, REGON: 52176282100000.

These regulations define the rules for using the Store, placing orders, concluding sales contracts, withdrawing from the contract, complaint procedures and personal data protection rules.

2. DEFINITIONS

  • Regulations – this document.
  • Consumer – a natural person making purchases unrelated to business activity.
  • Entrepreneur with Consumer Rights – a natural person concluding a contract unrelated to his/her professional activity.
  • Customer – any person using the Store.
  • Shop – online service available at zdrowiepostura.pl .
  • Seller – LOCALGROWTH SP. Z OO
  • Goods – products available in the Store’s offer.
  • Order Form – a form enabling the placement of an order.
  • Shopping Cart – a place where the Customer can manage products before placing an order.

3. ORDERS AND SALES RULES

  • Placing an order constitutes acceptance of the Regulations.
  • The store operates in a dropshipping model for prepaid orders (warehouse in China, delivery via InPost).
  • Cash on delivery orders are shipped from a warehouse in Poland by Poczta Polska.
  • All prices listed in the Store are gross prices.
  • Orders can be placed via the form on the website or by e-mail to: kontakt@zdrowapostura.pl .
  • A receipt is issued for each order, and a VAT invoice is available upon request.

4. DELIVERY

  • The average order processing time is 8 business days.
  • Deliveries take place on business days only.
  • The customer is obliged to check the shipment upon receipt.
  • Personal collection is also available at: ul. Szczęsna 26, 02-454 Warsaw.

5. PAYMENTS

  • Payment methods: cash on delivery and traditional transfer.
  • In case of bank transfer – the payment deadline is 5 business days.

6. COMPLAINTS

The Seller is liable for any lack of conformity of the goods with the contract that becomes apparent within 2 years of delivery of the product.

  • The consumer may request repair, replacement, price reduction or withdrawal from the contract.
  • Complaints should be submitted by e-mail to: kontakt@zdrowapostura.pl or by post to the Seller's registered office address.
  • The seller covers the costs of the complaint, including delivery and return of the product.

7. WITHDRAWAL FROM THE CONTRACT / RETURNS

The customer has a statutory right to withdraw from the contract within 14 days. The zdrowiepostura.pl store voluntarily extends this period to 90 days from receipt of the shipment.

To make a return you must:

  1. Contact us at: kontakt@zdrowapostura.pl .
  2. Return the product to the following address: Rozwarzyn 23A, 89-100 Nakło – at your own expense.

Refunds will be processed once the returned product has been received and approved. The refund will be made to the original payment method.

Refunds are not available in the event of:

  • personalized products,
  • damage caused by the Customer's fault,
  • missing order number or contact details.

8. PRODUCT EXCHANGE

To exchange a product, please return it as described above and place a new order.

9. ORDER CANCELLATION

  • You can cancel your order before it is shipped by contacting us by email.
  • In the case of shipping – you can exercise your right of return within 90 days.
  • The refund does not include the cost of additional services (e.g. express shipping).

10. MISSED PARCELS

  • Once the return is confirmed by the carrier, the order value is refunded (excluding the cost of additional services).
  • The deadline for processing such a return is up to 14 days.
  • After 14 days from failure to collect the shipment and lack of contact from the Customer, the order may be considered completed – unless a justified claim is filed.

11. OPINION INFORMATION

The store does not verify the authenticity of the opinions published on the website – they may come from both customers who purchased a given product and other users.

12. PERSONAL DATA PROTECTION

  • The administrator of personal data is the Seller.
  • The data is processed solely for the purpose of fulfilling orders.
  • Every customer has the right to view, correct and delete their data.
  • Details can be found in the "Privacy Policy" tab.

13. FINAL PROVISIONS

  • The regulations are available at www.zdrowapostura.pl .
  • In matters not regulated, the provisions of Polish law shall apply.
  • In the event of conflict with legal provisions, the provisions applicable to Consumers shall apply.
  • The Customer undertakes not to post illegal content in the Store.